Well-Child Care Toolkit

Toolkit: Site Help/FAQs

This page addresses some common programmatic and technical questions.

If you have questions relating to the Well-Child Care curriculum that are not addressed on this Help page, you can submit your question via e-mail, and a technical or content staff member will respond. Questions that are asked repeatedly will be used to update the Help page.

Also check the A-Z Topics and the Toolkit pages for information.

If you have questions related to Bright Futures, try the Bright Futures FAQs page.

• How do I use this site?

Read the Introduction to the Curriculum.


• How do I contact someone for support?

To contact a curriculum administrator by email, click here: wellchildcare@ncemch.org. Or, to speak to an administrator, call 202-784-9558 between 9AM and 5PM Eastern Standard Time, Monday through Friday.


How do I proceed through the curriculum?

  • The Well-Child Care curriculum has been designed to take learners through the Core Modules (comprised of the components of health supervision) and a series of Special Topics (information especially important to providers of well-child services).
  • We recommend that you take the modules in order, beginning with the introduction on Preventive Health Supervision and continuing through the numbered modules by clicking on the series of Next buttons at the bottom of each page. However, you are free to move about the modules via the top navigation bar to address specific topics of interest.
  • At the end of each module, there is a Post-test with a series of Review Questions for you to answer. You can check your progress at any point by clicking on Progress on the Main Menu Bar at the top of each page.
  • When you have completed all the review questions you can print a certificate of completion from the Progress Page (accessible through the Main Menu Bar). A score of 70% or more is required to fulfill the requirements for CMEs or CEs through Georgetown University; an official certificate will be mailed to you upon completion.


• What are the technical requirements for viewing the Web site?

For the best viewing experience, we recommend updating your browser to the most recent version available for your computer. General browser requirements are Microsoft Internet Explorer 7 or higher, or Firefox 3 or higher.

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To view and print PDF files, you need the free Adobe® Reader® or Adobe Acrobat® installed on your computer.

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• I am having problems viewing PDFs. I am either seeing blank pages or the pdf is being returned incomplete. How can I solve this?

When selecting a PDF, right click (PC) or hold the option key (Apple) while clicking on the link. This will download the pdf to your computer.

PDF Documents: Users with visual impairments are advised to use their screen reader. If you experience problems with your reader, make sure that you have the latest version of Adobe Acrobat installed and use the Adobe Reader “Read Out Loud” function (under View menu) to hear the document read to you (have speakers on).

If you continue to experience difficulties, please e-mail the URL of the page you wish to access, with the technology you are using, and your phone number and e-mail address, and a technical or content staff member will respond. We will work with you to make the files available in a format you can use.


• Is the Well-Child Care curriculum designed to be accessible to persons with disabilities?

As with the Bright Futures Web site, the Well-Child Care curriculum strives to meet or exceed the accessibility requirements outlined in Section 508 of the Americans with Disabilities Act. Please see our Accessibility Guidelines for more information and for tools to access information on any page that is not easily accessible.


Are Bright Futures materials copyrighted? Can I make photocopies of the materials for distribution? 
  Can I adapt the materials for use in my practice?
  Can I use Bright Futures graphic/images/photographs for my organization's materials?

All Bright Futures materials are copyrighted by Georgetown University. Our copyright policies page includes an overview of our copyright policies, including information on photocopies, graphics, and how to obtain permission to reproduce or adapt Bright Futures materials.


• Where can I find the most recent version of the child immunization schedule, growth charts, and other reference materials?

See the Toolkit for links to the CDC Recommended Childhood and Adolescent Immunization Schedule, Growth Charts, and other reference materials.
Accessibility and Copyright
Copyright and Disclaimers See the Companion Pocket Guide Accessibility Information